Real Stories

We pride ourselves on the compassion, professionalism and diligence we bring to our client relationships… but don’t just take our word for it. Here are some real stories of families and businesses who we have had the pleasure to work with.

Here’s more of what our customers are saying:

Dear Mr. Diiorio:
No question was unimportant, no last minute change or unforeseen occurrence too difficult.
On Friday, July 15, 2011, my wife and I completed a closing with 1st Alliance Lending, LLC .  The circumstance surrounding our re-finance with your company may have been difficult, but the service we received from, Chrissy Bender, Submission Coordinator of your staff was “second to none.”

The programs offered by your organization, the meticulous level of customer service both to 1st Alliance Lending, LLC  internal and external customers were contributing factors. But all of these components, valuable as they are, would not have made a difference, had it not been for the spirit, dedication, and exceptional service we experienced from Ms. Chrissy Bender.  As our primary contact, Chrissy, was always there for us. No question was unimportant, no last minute change or unforeseen occurrence too difficult.

We’re fully aware that our accomplishments are not simply attributable to “genius” leadership or hard-working employees. We grew and prospered from this experience only because we found a great , Submission Coordinator in Chrissy Bender, who gave us loyal support and encouragement along the way. In these difficult economic times it is refreshing to know that our lenders in this industry is still committed to sharing their resources with us.

There are many people that rely on companies like 1st Alliance Lending  to provide quality, value and service.  With the help of 1st Alliance Lending  and Chrissy Bender, we not only met our expectation, but thanks to you and your team we succeeded.

So this is a thank-you note — to you and your staff for putting up with our occasional errors due to “miscommunications and/or lack of understanding,” of the process, and for helping to make our road to recovery better with and elite organization, that has and elite staff.

Again, thanks for the quality service that helped make this opportunity the success that it was.

It was a pleasure working with Ms. Chrissy Bender.

Thank you.

William T., New York, NY<
This is the best Christmas present we could have ever dreamed of.
My wife and I can not thank you enough from the bottom of our hearts, for all you have done, we are so grateful to you and 1st Alliance.  Words can not express what we feel.  You will not be sorry for extending yourself on our behalf.

This is the best Christmas present we could have ever dreamed of.

You and your family have a wonderful and Merry Christmas along with a prosperous, happy New year!

Thankful and grateful,
William L.

What you did for us… well it’s something I imagined only family would do for us.

The Notary just left, we are closed!

I cannot begin to tell you and everyone who worked on this how much this means to me and my family. We have been on one of the most excruciating journeys trying to make everything as right as we could.

1st Alliance cannot be lumped in with all of the other mortgage companies we’ve had to deal with. Given our situation, we have NEVER been treated as well as you and 1st Alliance have treated us.

You treated us with respect and when this process seemed to have met an end you went that little (ok a lot!) extra to make this come to fruition. What you, 1st Alliance, Carrington and FCI did for us… well it’s something I imagined only family would do for us. I would have never imagined a mortgage company would treat us that way…

I just can’t say enough!

Mark E.

We are still in disbelief that we were lucky enough to be given this gift.

I want to thank you from the bottom of our hearts for all your help with our mortgage, you have impacted our lives in a way we could not have imagined when you found us. As you know we thought it was too good to be true when you first called us, we are still in disbelief that we were lucky enough to be given this gift. We will look for opportunities to pay it forward.

I told Eric that we really appreciated your professionalism and kindness in all our dealings and I hope he remembers that when the annual reviews come around.

If you are ever in the northwest, I hope you let us know so that we can raise a glass together.

If you have a vehicle for doing so please pass along to all at 1st alliance our thanks, we really are very, very grateful.

Ken B.